Play Star FAQ — All Your Questions Answered in One Place

You must be at least 18 years old to register on Play Star. Providing an accurate date of birth during registration is mandatory. If there is any issue verifying your age, your account may be temporarily suspended.

No. Each individual may only hold one Play Star account. Opening multiple accounts is a violation of Play Star's terms and conditions and may result in all accounts being permanently banned and all balances forfeited.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Verify the OTP, then set a new password. The whole process takes just 3–5 minutes.

Yes, you can close your account if you wish. Email the support team with your request. Make sure to withdraw any remaining balance before closing. A self-exclusion option is also available as part of our Responsible Gaming commitment.

Your account is activated as soon as your mobile number is verified via OTP. After your first deposit, all games become instantly accessible and your welcome bonus will be credited right away.

The minimum deposit on Play Star is just BDT 200. This amount is all it takes to activate the welcome bonus. There is no strict maximum deposit limit, though larger amounts may require additional verification.

Withdrawals are typically processed within 15 minutes to 24 hours of your request. bKash and Nagad offer the fastest processing. Larger withdrawal amounts may require additional verification.

First, check your mobile banking app to confirm whether the transaction went through. If the amount was deducted but hasn't appeared in your balance, contact our support team with the transaction reference number — we'll resolve it within 24 hours.

Play Star generally does not charge any processing fee for withdrawals. However, your mobile banking provider may apply their own charges, which are beyond Play Star's control.

Play Star currently supports the following payment methods:

• BKash — Most Popular & Fastest
• Nagad — Instant Processing
• Rocket (DBBL) — A Reliable Alternative
• Other Approved Mobile Banking Methods

Every bonus comes with a wagering requirement — meaning you need to play through the bonus a set number of times before you can withdraw it. For example, a 30x wagering requirement on a BDT 1,000 bonus means you must place a total of BDT 30,000 in bets. See the bonus terms and conditions for full details.

Log in to Play Star every day to claim a small daily login bonus. Log in for 7 consecutive days to earn progressively bigger rewards, with a special weekly prize on day seven. Miss a day and your streak resets back to 1.

Yes, Play Star offers a referral bonus. When a friend registers using your referral code and makes their first deposit, you'll receive a referral bonus — and your friend gets one too. Check the Promotions page for full details.

Yes, you can opt out of bonus offers. Simply enable the bonus opt-out option in your account settings and no bonuses will be added to your account. It's a great choice for responsible gaming.

In Fish Game, you hunt various fish in an underwater environment. Bigger fish earn more points, and increasing your cannon power can win you bigger prizes. To get started, log in and head to the Fish Game section.

Start by refreshing the page and checking your internet connection. If the issue persists, exit the game and re-enter. If your connection drops mid-game, the system automatically saves your progress. If you're still having trouble, please reach out to our support team.

Yes. All games on Play Star use RNG (Random Number Generator) technology, ensuring every outcome is completely random and unbiased. The system is regularly audited by independent third-party auditors.

Yes, all Play Star games work seamlessly on mobile. Download the Play Star app for an even better experience — faster loading, touch controls, and push notifications included.

VIP points can be redeemed for cashback, used to unlock special bonuses, and help you advance to higher VIP tiers. Diamond VIP members enjoy a dedicated account manager and exclusive offers.

Points on active accounts generally don't expire. However, if your account remains inactive for an extended period (90 days or more), a points expiry policy may apply. See the full terms and conditions for details.

If the required monthly wagering amount isn't met, your VIP level may be subject to review. However, Play Star always notifies members in advance and gives them a chance to protect their points. Full details are available on the VIP page.

Email the support team to submit a self-exclusion request. Options include 3 months, 6 months, 1 year, or permanent exclusion. During the exclusion period, login access is completely disabled. Visit the Responsible Gaming page for full details.

Go to Account Settings to set daily, weekly, or monthly deposit limits, loss limits, and session time limits. Lowering a limit takes effect immediately, while increasing one requires a 7-day waiting period.

The Play Star support team is available 24/7. Reach us via live chat, email ([email protected]), or through the support section on the site. Assistance is available in English and Bengali.