Play Star Terms & Conditions — Complete terms applicable to all players

Welcome to Play Star. These Terms & Conditions ("Terms") govern the use of the Play Star platform and all its services. By registering, logging in, or using any service on Play Star, you are deemed to have automatically accepted these Terms.

Play Star is a legally operated online gaming and entertainment platform. Our goal is to provide every player with a safe, transparent, and enjoyable gaming experience.

These Terms & Conditions are written in plain English to ensure all Play Star players can easily understand them. If anything is unclear, please contact our support team.

To register on Play Star, you must provide accurate and truthful information. Registering with false details is strictly prohibited and may result in account termination.

• Each individual may register only one account.
• The name, phone number, and date of birth provided at registration must be completely accurate.
• play star may request an NID, passport, or other valid ID for identity verification.
• You are solely responsible for keeping your account password secure.
• Your account must not be shared with or used by any third party.

You must be at least 18 years of age to use Play Star's services. Registration or gameplay by anyone under 18 is strictly prohibited.

• Only individuals residing in Bangladesh may use play star.
• Play Star employees and their immediate family members are not permitted to participate in any games.
• Individuals with mental or physical conditions should consult a doctor before playing.

All deposit and withdrawal transactions on Play Star are processed in accordance with clearly defined rules. Ensuring full transparency in financial transactions is one of our core commitments.

• The minimum deposit amount is BDT 200.
• Your account must be verified before withdrawals can be processed.
• Withdrawals may only be made via the same payment method used for the original deposit.
• Instant withdrawals are available via bKash, Nagad, and Rocket.
• play star reserves the right to temporarily suspend suspicious transactions.
• Winnings earned using a bonus may need to meet additional wagering requirements before withdrawal.

Play Star regularly offers a variety of bonuses and promotional deals. Each offer has its own terms and conditions, which are detailed in the respective offer description.

• Bonus funds cannot be withdrawn directly — they become eligible for withdrawal only after the specified wagering amount has been met.
• Each bonus offer may only be claimed once per person.
• Expired bonuses will be automatically forfeited.
• Any attempt to claim bonuses using multiple accounts will result in account termination.
• Play Star reserves the right to modify or cancel any bonus offer at any time.

All games on Play Star use certified RNG (Random Number Generator) technology, ensuring that every game outcome is entirely random and cannot be manipulated in any way.

• If a technical issue occurs during a game, that round may be voided.
• If a fault is detected in any game, the win or loss for that round will be voided.
• If any transaction is incomplete due to a software or server issue, play star will resolve it.
• In Live Casino, the dealer's decision is final.

Play Star has its games regularly audited for fairness by third-party auditing firms. Audit reports are published on the platform.

The following activities are strictly prohibited on the Play Star platform. Violations will result in account termination and forfeiture of any balance.

• Creating or operating multiple accounts.
• Playing games using bots or automated software.
• Attempting to access or hack another player's account.
• Conducting money laundering or processing illegal funds through play star.
• Exploiting any bug or error in the game software for personal gain.
• Threatening or harassing other players.
• Attempting to introduce viruses or any malicious code into Play Star's systems.

Play Star reserves the right to temporarily or permanently suspend a player's account under certain circumstances.

• If evidence of a terms violation is found.
• In cases of identity verification failure.
• In cases of suspicious financial transactions.
• If the player personally requests that their account be closed.
• Under the Responsible Gaming Policy for self-exclusion cases.

Players may also contact the support team at any time to request account closure. Any valid remaining balance at the time of closure will be refunded.

Play Star takes your personal data very seriously. We do not sell your information to third parties or share it without your consent.

• Your personal information is protected with SSL encryption.
• Payment information is stored in compliance with PCI DSS standards.
• Information may be disclosed to the relevant authorities when required by law.
• Cookies and tracking technologies are used to improve the platform experience.

Play Star strives to deliver the highest standard of service; however, our liability is limited under certain circumstances.

• Play Star is not liable for any game losses resulting from internet disconnection.
• Play Star is not responsible for delays caused by third-party payment systems.
• Play Star bears no responsibility for any loss caused by issues with a player's own device.
• Compensation may not be provided if service is disrupted due to natural disasters or unforeseen circumstances.

Play Star may update these Terms & Conditions at any time. We will always endeavour to notify you in advance of any changes.

• For major changes, at least 7 days' advance notice will be given.
• Continued use of the platform after updated terms take effect will be considered acceptance of the new terms.
• If you disagree with the updated terms, please contact support to close your account.

For any questions or complaints regarding the terms, please contact the play star support team. We will do our best to resolve your issue promptly.

• Our support team is available 24/7 to assist you.
• An initial response will be provided within 48 hours of a complaint being submitted.
• Complex matters are targeted for resolution within a maximum of 7 business days.
• In the event of a financial dispute, neutral mediation is available if required.