Play Star Privacy Policy — How We Protect Your Personal Data

Play Star is an online gaming platform based in Bangladesh. We believe every player's personal data belongs to them — protecting it is our responsibility, not merely a legal obligation.

This Privacy Policy ("Policy") applies to all players using Play Star's website and mobile app. It clearly sets out what data is collected, why it is collected, how long it is kept, and how it is protected.

Play Star's Privacy Policy is built in accordance with GDPR and international data protection standards. Our support team is ready to help with any questions.

Play Star collects only the data necessary to provide its services. No excess or unnecessary information is collected.

• We collect only the data we need — nothing more.
• Your consent is obtained before any data is collected.
• We never store your password or full card number.
• No unnecessary biometric data is collected.

Play Star uses your data solely for specific, legitimate purposes. It is never used for anything else without your permission.

• For account creation and management.
• For processing deposits, withdrawals, and payments.
• For age and identity verification (KYC).
• To prevent fraud and money laundering.
• To provide customer support.
• To customise the platform according to your preferences.
• To fulfil legal obligations.
• Your data is never sold to third parties.

Play Star does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• All data is retained for as long as your account remains active.
• Financial transaction records are retained for up to 5 years after account closure (for legal compliance).
• KYC documents are retained for up to 7 years.
• Log files are retained for a maximum of 12 months.
• Once the retention period expires, data is securely deleted.

Play Star may share data with trusted third parties under limited circumstances and strict contractual obligations. This is always controlled and regulated.

• Payment processors (bKash, Nagad) — for transaction processing only.
• Identity verification services — to complete KYC.
• Game software providers — only the data necessary for operating games.
• Government & regulatory authorities — when required by law.
• Your data is not shared with advertisers or marketing companies.
• Your data is never shared with any third party without your consent.

Play Star's website and app use cookies. Cookies are small text files stored on your device that help make your experience smoother.

• Essential cookies — required for login and security.
• Preference cookies — to remember your language and settings.
• Analytics cookies — to understand which parts of the site are used most.
• No third-party advertising cookies are used.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the proper functioning of the site.

Play Star employs industry-leading technology to protect your data. Our security operates across multiple layers.

• All data transfers are protected by 256-bit SSL/TLS encryption.
• Passwords are stored using the bcrypt hashing algorithm.
• Payment information is stored in compliance with PCI DSS Level 1.
• AI-powered fraud detection system active 24/7.
• Regular security audits and penetration testing are conducted.
• Data is backed up across multiple servers.
• If a suspicious login is detected, the account is automatically locked.

As a Play Star player, you have important rights. We are committed to upholding every one of them.

Play Star strictly prohibits use by anyone under 18. We never knowingly collect data from minors.

• Age verification is carried out at the time of registration.
• If a user is identified as being under 18, their account will be immediately suspended.
• Any data collected from minors will be permanently deleted.
• Parents may request the closure of their child's account.

Some data may be stored on servers outside Bangladesh as needed to deliver our services. This is always done under strict security agreements.

• Data is transferred only to secure and trusted countries.
• All third parties comply with GDPR and international data standards.
• Encryption protection is maintained even during data transfer.

Play Star may update this Privacy Policy when necessary. We will always notify you of any changes in advance.

• For significant changes, you will be notified by email or in-app notification at least 7 days in advance.
• Continued use of the platform after updated policies take effect constitutes acceptance of the new terms.
• The date of the latest update is always displayed at the top of this page.

For any questions, concerns, or requests regarding our Privacy Policy, please contact Play Star's support team. We'll get back to you promptly.

• Privacy-related requests will be responded to within 30 days.
• Our support team is available in Bengali, 24/7.
• Submit requests to view, correct, or delete your data via email.